Information you provide to us:
WHEN YOU USE OUR SERVICES
When you make a purchase in one of our stores or on EmilioRobba.com or otherwise, create an account/registry or any other promotion, post a product review, engage with us on our various social media platforms, us any feedback, questions, comments, suggestions, ideas, or interact with us in any way, you provide us with personal information, such as: your name, email address, mailing address, ZIP code, phone number and credit card numbers. This allows us to provide you with our unique services, to process your transactions more efficiently and, ultimately, to give you a luxury quality of customer service. If you choose not to provide the requested information, we may not be able to provide you with the services, or certain features of the services listed may not be functional.
HOW WE USE YOUR INFORMATION
The information we collect about you to facilitate your purchases, to communicate with you, to offer better customer service, and to improve our services and customer relations.
To facilitate your purchases: This includes processing your order and payment, shipping the order (including those initiated through our International Quote Form), providing you with technical support and assistance, and communicating with you about the purchase by email. For example, we will contact you by phone, postal mail or email to update you of the arrival of the package, to address any issues with the order or to answer any questions you may have about your order. If you are located outside the US, we will contact you using the contact information you provide (e.g. email, phone, mailing address). The legal basis for this processing of your information is the performance of our contract with you. We may forward this information to our other locations if services are needed in areas closets to location.
In connection with a business reorganization
We would share your information if we are involved in a merger, acquisition, consolidation, change of control or sale of all or a portion of our assets or if we undergo bankruptcy or liquidation. The legal basis for this sharing is our legitimate interest in carrying out our business operations.
In order to comply with our legal obligations, protect our rights and those of others
We share your information in order to prevent fraud or abuse to our services, to protect your rights, to comply with our legal obligations and to protect our rights. The legal basis for this sharing is compliance with the law and our legitimate interest in the prevention of fraud, compliance with legal obligation and the protection of the rights of others.
- Prevent fraud and abuse of the services: We review transactions internally on a regular basis to identify potential concerns, and we partner with select outside companies to further enhance our ability to ensure that fraudulent orders and/or potentially damaging worms, viruses and other types of malware do not interfere with our ability to provide the best possible products, value and services to you and to our other valued customers.
- Protect your rights: We will share information in an emergency or to protect the safety of any person and if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person.
- Protect our rights and comply with our legal obligations: We cooperate with government and law-enforcement officials and private parties to enforce and comply with the law. We may disclose personal information and any other information about you to government or law-enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas); to protect our safety, property or rights or those of any third party; to prevent or stop any illegal, unethical or legally actionable activity; or to comply with the law.
INFORMATION ABOUT YOU WE RECEIVE FROM THIRD PARTIES
Other companies we do business with may forward to us additional personal information (such as, for example: names, mailing addresses and email addresses, as well as demographic and other usage information) when we have news or product offerings that may be of interest to those individuals.
USAGE AND WEBSITE ACTIVITY INFORMATION
When you visit our websites, we or our third party service providers collect information about your use of the website: Your Internet service provider's address, your location as determined by your Internet Protocol (IP) address, the name of the Website or advertisement directing you, your user agent, as well as your clicks and activity on our Websites. We use this information to understand how to make our Websites more available and user-friendly to our customers as well as to provide you with advertising that may be of interest to you.
PROTECTING CHILDREN’S PRIVACY
We adhere to a strict privacy code regarding children and do not knowingly accept personal information from any child under the age of 16. If it is brought to our attention that we have inadvertently received personal information from a child under 16, we will immediately remove all personal and identifiable information from our records. In addition, we will not disclose this information to any other companies.
We use tools called “Google Analytics” to collect some information we listed above about your use of the services. We use the information we get from Google Analytics to improve the services. In order to collect this information, Google Analytics may set cookies on your browser or mobile device, or read cookies that are already there. Google Analytics may also receive information about you from apps you have downloaded, that partner with Google respectively. We do not combine the information collected through the use of Google Analytics with personally identifiable information.
COOKIES & OTHER TRACKING TECHNOLOGIES
Web cookies are used in some email messages and on our Websites to help us measure the effectiveness of those emails and for other analytical purposes.
We also contract with a Service Provider to help us assess visitation to our Websites. To do this, we place small pixel tags and cookies on our Websites. While these do allow our Service Provider to track your visits, the data retrieved cannot be used for any reason without our authorization. Although our Service Provider logs the information about your visit, we control how that data may and may not be used. We may track this information across the different devices you use to access the Websites. By visiting our website, you have agreed to these cookies. You may clear these cookies at your own discretion in your web browser’s settings.
We engage with customers on various social media platforms like Facebook, Twitter, Pinterest, HOUZZ and Instagram. If you contact us on one of these platforms for customer service or otherwise, we may contact you via direct message. Those communications are governed by this policy as well as the policy of the relevant social media platform.
Due to our international locations, we may contact our locations outside the US to better provide service if items can be made and shipped from contacted location. If that process is approved, we will contact the customer before any order is made. These are special case orders, if you have any questions you may contact us at email@example.com more details.
If you have your own shipping account that you would like us to use, you may add a message during online check out or email us at firstname.lastname@example.org to add your shipping account information to an order or any future orders. This can be used for US based orders or Freight Forward Companies and by doing so, you will be responsible for submitting your claims and we will not be obligated to send you replacements.
Despite our ongoing quality assurance efforts, errors can be made in order processing or damage can occur during production or in transit. The Emilio Robba Company will accept returns for order processing errors or items damaged during production only. All claims for merchandise damaged during transit will be filed on your behalf with the appropriate carrier.
For non-damaged items: We regret that we cannot reimburse you for the cost of shipping. If damage occurred during transit due to failure of packaging on your part, we will not refund the full credit of the merchandise.
Merchandise returned without the mandatory Return Authorization Number may be subject to a 20% restocking fee or you may not receive credit for the return. Product returned with your price stickers or other markings or without its original packaging will be subject to a 20% restocking fee.
To coordinate a return please contact +1 305-572-0203 Ext 105 and email email@example.com.
Before publishing our products online (ONLY IF you are a wholesale account), you must inform us by email (firstname.lastname@example.org). Once approved, we will issue you an Online Authorization Certificate (OAC). Your account may be terminated if you sell our products online without our OAC.
You need to adhere to our MSRP; use our approved photos and product description, or send other photos and product description for approval prior to publishing.
Selling on Amazon, Ebay, and other large e-commerce websites to our choosing IS PROHIBITED, this includes any advertising or redirects from their website to your site.
If our photos, items, company name and/or use of our descriptions for products are used without permission, we will be subject to notify the correct personal to remove any/all our information in use. We will then follow with legal action that can result with fines that pertain to, but not limited to, copyright laws.